The terms you agree to when you use this site, our free tools, or engage us to build and run automation for your business.
These Terms of Service (“Terms”) govern your use of the Avelle Solutions website, our free calculators and assessments, and any services we provide. By using this site or engaging us, you agree to these Terms. If you do not agree, please do not use the site or our services.
Avelle Solutions (“Avelle”, “we”, “us”) is an AI automation agency based in British Columbia, Canada. We design, build, integrate and maintain automation systems for businesses — including AI receptionists and voice agents, chatbots, appointment booking, lead capture and follow-up, workflow and back-office automation, custom integrations, websites, and search visibility work.
Pricing shown on this site is indicative. The scope, deliverables, timeline and fees for any engagement are set out in the written proposal or agreement we provide you. Where that document and these Terms conflict, the signed proposal or agreement governs.
Ongoing plans are billed monthly and stay monthly. There are no lock-in contracts. You may cancel a monthly plan effective at the end of the current billing period by telling us in writing. Fees already paid for the current period are not pro-rated unless your agreement says otherwise.
Our 60-day promise applies to every deployment: if you do not see measurable, documented improvement in at least one of your four business pillars — Acquisition, Administration, Production or Retention — within 60 days of deployment, we continue optimising at no additional cost until you do.
This promise is a commitment of continued work, not a refund. It depends on our having agreed a measurable baseline with you before launch, and on your providing the access, data and timely feedback needed to measure and optimise the system.
To deliver the work, we rely on you to:
Delays caused by outstanding access, content or approvals may shift timelines and the start of the 60-day period.
Our calculators, assessments and scorecards are provided free and for general guidance only. They produce estimates based on the figures and assumptions you enter. They are not quotes, forecasts, or financial, legal or tax advice, and results will vary by business. Nothing they output is a guarantee of savings, revenue or any other outcome, and they should not be the sole basis for a business decision.
The content of this site — text, design, graphics, code, and the Avelle name and logo — belongs to Avelle Solutions and may not be copied or reused without permission.
For client work: on full payment, you own the deliverables created specifically for you, together with your own data and content. We retain ownership of our pre-existing tools, frameworks, templates and know-how, and of anything we develop for general use, and we grant you a licence to use those as part of your system for as long as your engagement continues.
Our systems are built on third-party platforms — AI model providers, telephony, calendars, CRMs, hosting and similar. Those services have their own terms, pricing and availability, and we do not control them. Changes, outages or price changes on their side may affect your system.
AI systems are probabilistic and can produce incorrect or unexpected output. We design guardrails, escalation paths and human hand-off, but we cannot guarantee that an AI system will never make a mistake. You are responsible for human oversight of decisions carrying legal, financial, medical or safety consequences.
We treat your business information, data and credentials as confidential and use them only to deliver and support your services. How we handle personal information is set out in our Privacy Policy. Where we process personal information on your behalf, you remain responsible for having a lawful basis to collect and use it.
We provide our services with reasonable skill and care. Beyond that, and except where the law does not allow it to be excluded, the site, the free tools and the services are provided “as is” without warranties of any kind, and we do not warrant uninterrupted or error-free operation.
To the fullest extent permitted by law, Avelle Solutions is not liable for indirect, incidental, special or consequential loss, or for lost profits, revenue, data or business opportunity. Our total liability arising out of or relating to the services is limited to the fees you paid us for the services giving rise to the claim in the three months before it arose.
Nothing in these Terms limits liability that cannot be limited under applicable law, including under British Columbia consumer protection legislation.
Either of us may end an engagement in writing. If you terminate mid-project, fees are payable for work completed up to that point. We may suspend or end services for non-payment, or for use of our systems that is unlawful or that puts us or a third-party platform at risk. On termination we will, on request and within a reasonable period, provide an export of your data.
We may update these Terms from time to time. Changes are posted on this page with a revised “Last updated” date and apply from the date they are posted. Material changes affecting an active engagement will be communicated to you directly.
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there. The courts of British Columbia have jurisdiction over any dispute, subject to any non-waivable rights you have under consumer protection law.
Questions about these Terms? Reach us through our contact page and we will get back to you.