Privacy Policy

Avelle Solutions ("we," "our," or "us") is committed to protecting the privacy of individuals who visit our website at avellesolutions.com and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect the following personal information when you voluntarily submit our contact form:

• Full Name
• Email Address
• Phone Number (optional)
• Business Name
• Business Type / Industry
• Description of your business challenge
• How you heard about us

We may also automatically collect non-personal information such as browser type, device type, and pages visited through cookies and analytics tools (including Meta Pixel) to improve our website and advertising effectiveness.

2. How We Use Your Information

We use the information you provide to:

• Respond to your inquiry and schedule your free consultation
• Understand your business needs to prepare for our conversation
• Send you a confirmation email acknowledging your submission
• Improve our website, services, and advertising campaigns

We will never use your information for purposes unrelated to the services you requested without your explicit consent.

3. How We Store Your Information

Your form submissions are securely stored in a private Google Workspace environment. Access is restricted to authorized Avelle Solutions team members only. We use industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure.

4. Sharing Your Information

We do not sell, rent, trade, or otherwise share your personal information with third parties for marketing purposes. We may share your information only in the following limited circumstances:

• With trusted service providers who assist in operating our website (e.g., Google for data storage), bound by confidentiality obligations
• When required by law, regulation, or legal process
• To protect the rights, safety, or property of Avelle Solutions or others

5. Cookies and Tracking

Our website may use cookies and similar technologies, including:

• Meta Pixel — to measure the effectiveness of our Facebook and Instagram advertising and understand how visitors interact with our website
• Google Analytics — to analyze website traffic and usage patterns

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Withdraw consent for future communications at any time

To exercise any of these rights, please contact us at hello@avellesolutions.com.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. If you request deletion of your data, we will remove it within 30 days.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Avelle Solutions
📧 hello@avellesolutions.com
📍 British Columbia, Canada