Review Intelligence Platform
A real-time analytics engine that transforms scattered Google reviews into executive-grade intelligence – powering faster responses, sharper insights, and stronger brands across every location.
Command Center Overview
A unified dashboard consolidating every location's review performance into a single panoramic view. KPI cards surface critical metrics at a glance, while interactive charts reveal rating distributions and volume trends over time.
- Real-time KPI cards: average rating, total reviews, response rate
- Star-rating distribution with visual donut charts
- Multi-location comparison in a single executive table
- Automated weekly and monthly trend calculations
Multi-Brand Performance
Weekly reporting that breaks down review performance by individual brand. Grouped bar charts make cross-brand comparison intuitive, while trend lines reveal momentum shifts before they become problems.
- Side-by-side brand comparison with grouped bar charts
- Date range filtering for granular time-period analysis
- Weekly trend tracking with visual momentum indicators
- Brand-specific rating breakdown by star level
Intelligent Trend Analysis
Monthly deep-dives with volume-adjusted ratings and sensitivity controls. The proprietary scoring algorithm weights review volume against star ratings, revealing the true health of each location beyond simple averages.
- Volume-Adjusted Rating algorithm for balanced scoring
- Interactive sensitivity slider for custom weighting
- Monthly trend charts with historical context
- Exportable reports for stakeholder presentations
Real-Time Review Feed
Every review across every location, surfaced in a searchable, filterable data table. Status badges instantly show which reviews need attention, while star ratings and timestamps provide the context needed for rapid response.
- Unified feed of all reviews across all locations
- Status badges: Replied, Pending, Needs Attention
- Advanced filtering by store, rating, date, and status
- Direct links to Google Maps for one-click response
Crisis Detection & Response
Negative reviews don't wait – neither should your team. The executive overview highlights brand performance across all locations with visual indicators that surface rating drops and review velocity changes before they escalate.
- Multi-brand executive comparison table
- Visual rating indicators per location
- 5-star and 1-star distribution tracking
- Historical week-over-week trend monitoring
Store-Level Benchmarking
Drill into any individual location to see its complete review history, benchmark against network averages, and track improvement trajectories. KPI cards highlight current performance while historical charts reveal the long-term story.
- Per-store KPI cards: rating, review count, response rate
- Historical timeline with monthly trend visualization
- Network benchmark comparison (store vs. average)
- Exportable store-level reports for regional managers
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